Shipping policy
Shipping Policy
Effective Date: September 11, 2026
Thank you for shopping with Unchained Creations! Every order is prepared with care because we want you to be excited when your package arrives.
1. Order Processing
Because many of our products are handmade, processing times may vary depending on the item and whether it is made to order.
Most orders are processed within 3–7 business days after payment has been successfully received.
Custom and personalized orders may require additional processing time. Any applicable processing timeframe will be communicated to you when your order is placed.
Business days are Monday through Friday, excluding major holidays.
2. Shipping
Orders are shipped using the shipping method selected at checkout.
Shipping times are estimates and are not guaranteed delivery dates. Once your package has been shipped, delivery times are determined by the shipping carrier.
You will receive tracking information when tracking is available for your order.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout based on the destination, package size, weight, and shipping method selected.
Any applicable shipping charges are the responsibility of the customer unless a promotional free-shipping offer applies.
4. Shipping Address
Please carefully review your shipping information before completing your purchase.
Unchained Creations is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
5. Lost, Stolen, or Delayed Packages
Once an order has been delivered to the address provided by the customer, Unchained Creations is not responsible for packages that are lost, stolen, or misplaced.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.
For packages that are delayed or lost while in transit, we will work with you and the shipping carrier when possible to help locate the package or determine the next steps.
6. Damaged Packages
We carefully package our products to help protect them during shipping.
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged product
- Photographs of the shipping box and packaging
Please keep the original packaging until the issue has been resolved, as it may be required by the shipping carrier.
7. International Shipping
At this time, Unchained Creations may limit or restrict international shipping depending on the product and destination.
Customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by their destination country.
8. Holidays and High-Volume Periods
During holidays, sales, special promotions, and other high-volume periods, processing and shipping times may take longer than usual.
We appreciate your patience during these busy times and will make every effort to get your order shipped as quickly as possible.
9. Custom Orders
Custom and personalized items may require additional processing time.
Customers are responsible for providing accurate names, wording, spelling, colors, designs, and other customization details.
Once production has begun, changes to or cancellations of custom orders may not be possible.
10. Contact Us
If you have questions about your order or shipping, please contact us:
Unchained Creations
Email: unchainedcreations3@gmail.com
We appreciate your business and thank you for supporting our handmade small business!
Unchained Creations — Made with creativity, care, and a whole lot of love.